Our Service
Although coffee is our game, 100% customer satisfaction is always our aim!  At Chapter Coffee, we always try our very best to ensure that our customers receive the highest possible levels of service and help wherever we can. However, if for any reason, you have received a product from us and you’re not completely thrilled, please pop us an email straight away.  Our address is hello@chaptercoffee.com.  We’ll do our very best to get back to you within 24 hours, and we’ll do everything we can to put things right.

Company Details
Email: hello@chaptercoffee.com
Phone: 020 3875 3655
 
Company Registration No: 10222640
Company's Place of Rigistration: United KIngdom
Company’s Registered Office Address:
1 College Yard
56 Winchester Avenue
London
United Kingdom
NW6 7UA

By accessing and using www.chaptercoffee.com you (The User) are in agreement to the following terms and conditions with Chapter Coffee Roasters Ltd. If you disagree with any section, you should refrain from accessing or using this site.
 
TERMS OF TRADE
 
Orders
All orders received are final, and goods will be shipped as selected by The User on the online order form.
By completing the online order form you agree to pay for the selected product and by the method indicated on your order form.
By completing the online order form you agree and accept that you are the person responsible for the credit card and for all charges made on our site by your card.
All prices are in Pound sterling (GBP). Any published prices may change at the discretion of Chapter Coffee Roasters Ltd without notice.
 
Delivery
Coffee and merchandise can be ordered any week day before 12pm for delivery the following weekday within London.
All delivery time frames indicated are based on our expectation from our supplier. If you do not receive your order within these time frames, it is the responsibility of the purchaser to notify Chapter Coffee Roasters Ltd of non delivery and we will follow up with the postal company.
 
We endeavour to meet these delivery times however will not be held responsible or obliged to replace product for any delays or non delivery due to incorrect information supplied by The User or circumstances arising from the courier company deliveries.
 
Security
All registered users of this website are responsible for safeguarding their own password. Any orders or information received under your registered login are your responsibility. If you suspect your security has been compromised please notify Chapter Coffee Roasters Ltd immediately. However, as no data transmission over the internet can be guaranteed as totally secure, any information The User transmits is at your own risk.

Copyright
All rights are reserved. No part of this website may be reproduced, stored, copied, distributed, modified, transmitted, reused or defaced in any form for any reason without the prior written permission of Chapter Coffee Roasters Ltd.
 
Errors and Omissions

We make every effort to ensure all information published on this website is correct and up to date, however reserve the right to correct any error or omission and accept no responsibility for consequences of this.
 
Legal
Chapter Coffee Roasters Ltd and anyone using this website are subject to the laws of the United Kingdom.