Privacy Policy

Effective Date: March 3, 2025
Last Updated: June 11, 2025

Chapter Coffee, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://chaptercoffee.com, purchase products, or otherwise interact with us. This policy also includes required disclosures under California law and addresses our use of text messaging.

Information We Collect

We collect personal information that you voluntarily provide and information automatically collected when you access our site or interact with our services.

Voluntarily provided information may include:

  • Name

  • Email address

  • Phone number

  • Shipping/billing address

  • Payment details

Automatically collected information includes:

  • IP address

  • Browser type

  • Device type and OS

  • Pages visited, time spent

  • Geolocation data (if permitted)

How We Use Your Information

We may use your information to:

  • Fulfill orders and deliver products

  • Communicate with you about orders, updates, or promotions

  • Respond to your inquiries

  • Improve our website and services

  • Comply with legal obligations

We only collect and process personal data when we have a lawful basis to do so.

SMS/Text Message Communications

By providing your mobile number at checkout, during sign-up, or via other forms on our website, you consent to receive SMS or MMS messages from Chapter Coffee, LLC. These may include:

  • Order and shipping updates

  • Subscription reminders

  • Occasional promotional messages (if you’ve opted in)

Message frequency may vary. Message and data rates may apply.
To opt out, reply “STOP.” For assistance, reply “HELP” or contact connect@chaptercoffee.com.

We do not sell or share SMS opt-in data or consent with any third parties for marketing purposes. Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes

Cookies

We use cookies and similar technologies to improve your experience, understand site usage, and personalize content. You may decline cookies via your browser settings.

Sharing Your Information

We may share your personal information with:

  • Payment processors (e.g., Squarespace)

  • Service providers that help us operate our business

  • Legal authorities, if required by law

  • Buyers or investors in the event of a merger or sale

We do not share or sell your SMS consent or phone number for third-party marketing.

California Privacy Rights (CCPA/CPRA)

As a California resident, you have the right to:

  • Request access to the personal data we hold about you

  • Request deletion of your personal information

  • Know whether your data is sold or shared (we do not sell your personal info)

  • Opt out of data sales (not applicable)

  • Be free from discrimination for exercising your privacy rights

To exercise any of these rights, contact connect@chaptercoffee.com with “California Privacy Request” in the subject line.

How Long We Retain Your Information

We retain your personal data only as long as necessary to:

  • Fulfill your orders

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

We securely delete or anonymize data that is no longer needed.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

Data Security

We use commercially reasonable methods to protect your personal data. However, no method of transmission over the internet is 100% secure.

Business Transfers

In the event of a sale, merger, or acquisition, your data may be transferred as part of the transaction. We will require the acquiring entity to honor this Privacy Policy.

Contact Us

For any questions about this policy or to exercise your privacy rights, please contact:

Chapter Coffee, LLC
Email: connect@chaptercoffee.com